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Display Issues

  • Ensure your browser supports WebGL2 (Chrome or Edge recommended).
  • Enable hardware acceleration: Chrome → Settings → System → “Use hardware acceleration”.
  • Update your GPU drivers.
  • Use Google Chrome for best performance.
  • Close other browser tabs to free memory.
  • Ensure GPU acceleration is enabled.
  • Check that you have at least 8 GB RAM.

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Segmentation

  • Verify Spine Helper is connected (check status in right panel).
  • Ensure segmentation completed successfully (no error message).
  • Try toggling mesh visibility with the eye icon.
  • Ensure Spine Helper is running.
  • Check that port 18765 is not blocked by a firewall.
  • Restart the Helper application.
  • On macOS, check System Settings → Privacy & Security for any blocks.
Segmentation and screen recording are mutually exclusive. Stop the recording first, then run segmentation.

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Tools

This is expected behavior. Pointer, W/L, and Ruler are mutually exclusive — activating one deactivates the others.
The Endoscope requires completed segmentation meshes. Run segmentation first, then try again.
These controls are disabled when meshes are hidden. Toggle mesh visibility on (eye icon) first.
Adaptive mode requires an axial image profile. If your scan doesn’t include axial data, only Manual mode is available.

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Export

MP4 export requires the WebCodecs API, available in Chrome 94+ and Edge 94+. Use WebP as an alternative in other browsers.
  • Try opening with VLC media player (supports both MP4 and WebM).
  • If the file is WebM, some players may not support it natively.